Refund policy
Refund Policy for Private Readings with Scott
Rescheduling
When booking a private Reading with Scott, you can reschedule your appointment up to 24 hours before your scheduled date and time. Requests to reschedule made within 24 hours of the appointment may not be possible and will be at Scott’s discretion based on availability.
No-Show
If you fail to attend your scheduled appointment without prior communication, it will be classed as a no-show. In such cases, the appointment will be cancelled, rescheduling will not be permitted, and no refund will be provided.
Cancellation
• Outside of 24 Hours: If you cancel your appointment more than 24 hours in advance, a refund may be offered at Scott’s discretion.
• Within 24 Hours: Cancellations made within 24 hours of the appointment are non-refundable.
Refund
Due to the personalised, time-sensitive nature of Scott’s services, and the energy invested in preparing and delivering your Reading, no refunds will be provided once the Reading has taken place. All readings are final.
This policy reflects the dedication, effort, and commitment that goes into every Reading, ensuring fairness and clarity for all clients.
Refund Policy for Email Readings
Rescheduling and Delivery
Email readings are delivered based on the delivery option you select at checkout. Once your order has been placed, rescheduling is not applicable as the reading will be prepared and delivered according to your selected timeframe.
If you require your reading sooner, you can add Same-Day Delivery to your order (subject to availability). Please contact Scott promptly to arrange this or under the Email Reading section on the website. You can access the Same-Day Delivery option directly here: https://scottstonebridge.com/products/add-same-day-delivery.
Cancellation
Once the preparation of your email reading has begun, cancellations are no longer possible. If you need to cancel your order and notify Scott before work on your reading has started, a refund may be offered at Scott’s discretion.
Refund
Due to the personalised, time-sensitive nature of email readings and the significant energy invested in connecting with spirit and preparing your reading, no refunds will be given once the reading has been completed.
This policy reflects the care, effort, and spiritual focus that goes into each email reading, ensuring fairness and clarity for both parties.
Non-Receipt of Email Reading – Important Information
If you have not received your email reading, you must contact us within 28 days from the date of your order. We can only investigate missing readings once the full delivery timeframe has expired, based on the option you selected at checkout:
• Same-Day Delivery: Your reading will be delivered within 24 hours.
• Standard Delivery: Your reading will be delivered within 7 to 10 days.
Once your chosen delivery window has passed, we will look into the status of your reading.
Check Your Email Folders
Due to email filtering systems, some emails may end up in folders such as junk, spam, promotions, or other categories. Please ensure you have thoroughly checked all folders before reaching out.
Proof of Delivery
Every reading is date and time stamped, showing the exact email address provided at the time of order. This ensures that the reading has been successfully sent.
Further Assistance
If you are still unable to locate your reading, we will do our utmost to ensure you receive it. You may provide an alternative email address if necessary.
Timeframe for Contact
If we do not hear from you within 28 days of your order via any form of communication, we will consider the reading as successfully delivered. After this period, full responsibility remains with the person who placed the order.
For any concerns, please get in touch as soon as possible so we can assist you.
Store: - Not Readings
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@scottstonebridge.com. Please note that returns will need to be sent to the following address: [contact info@scottstonebridge.com] for return address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@scottstonebridge.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@scottstonebridge.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@scottstonebridge.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@scottstonebridge.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.